Become part of the family
Get inspiration, new arrivals and the latest offers to your inbox
Your top questions answered
If you are considering cancelling or changing your order, please contact us and we will be happy to help.
Although in most circumstances orders are not strictly cancellable, we will endeavour to amend or
cancel an order if done so within 3 days from when the order was placed.
To make changes to your order, please return to the store or contact our Customer Support Team
by calling the store and selecting Option 1 or emailing them using the email address on the front of
your sales order.
If you have an issue with your purchase once it is has been delivered or installed, then please
contact our Customer Support Team by calling the store and selecting Option 3 or emailing them
using the email address on the front of your sales order
Our return process is different for furniture and home store items. If you'd like to return a furniture item, please contact us to discuss it further. If you're thinking about returning a home store product, please follow the Returns procedure detailed on this page below.
Further information
Change or cancel an order before delivery
If you are considering cancelling or changing your order, please contact us here using our contact form and we will be happy to help.
Online purchase returns policy and procedure
If you are unhappy with your purchase you can return your order within 14 days of delivery. We will provide a full refund for the purchase price of the goods, but not any delivery charges.
Please inform us via the contact form found here of any return you would like to make within 14 days of delivery.
Please include:
- Your name and address
- Your order number
- A brief explanation of the reason for your return
- Your preferred contact phone number
Upon receipt of your email, a member of our team will assess your return request and will inform you of the quickest and most efficient way for you to return your products.
PLEASE NOTE:
- It is important that you review ALL the details on your order and confirm that you are happy with
the colour, style, size, shape and measurements of all the products on your order. - The cost of returning any items is the responsibility of the customer, unless the item is deemed to be faulty.
- Items must be returned in their original packaging.
- Please note that with the exception of faulty merchandise, for hygiene and safety reasons we cannot accept the return of certain items which have been opened (e.g. mattresses and pillows).
- A refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in a suitable condition.
- For furniture items that require an uplift, you will be required to pay an uplift charge. This charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Sterling Home. Your furniture return may also be subject to a returns charge if your items are bespoke, made-to-measure or have been specially ordered for you.