Our Price Promise
Seen it for less? We’ll match it.
If you find the same item for less at another UK retailer, online or in store, we’ll match the price. Shop with confidence. You’ll never pay more than you should.
How it works
At Sterling Home, we believe in honest, everyday value, and that means standing behind our pricing. No gimmicks. If you love a piece but see it for less, just let us know.
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1
Spot it for less
Find the identical item cheaper at another UK retailer that trades both online and in store.
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2
Let us know
Speak to a colleague in store. A website link, a photo or a printed flyer is ideal.
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3
We match the price
We’ll check the offer and honour the price, as long as your request comes before your delivery is confirmed.
When to use it
Whenever you’d like a little extra peace of mind before you buy.
- When you’re comparing branded or premium products
- When you’re shopping for a big-ticket item
- Any time you’re unsure about value. We’re here to help.
It’s not a discount. It’s a promise.
A promise rooted in our values as a Scottish family business. Fair, honest, and proud to put people first.
Terms and conditions
We’ll match a competitor’s price when:
- The item is identical: same brand, model, size and finish
- The item is brand new, not clearance, returned or refurbished
- The retailer is UK-based and operates both online and in store
- The total offer, including delivery, VAT, guarantees and payment terms, is comparable
- The request is made before your delivery is confirmed
Frequently asked questions
How do I request a price match?
Let us know where you found the item cheaper and give us as much detail as you can. A website link, a photo or a printed flyer is ideal. Speak to a colleague in store.
What if the other retailer is offering extra benefits?
We’ll take the full offer into account when reviewing a price match. That includes delivery charges, delivery times, guarantees, payment terms and any additional services included with the purchase.
Our aim is to make sure you’re getting a comparable overall offer, not just the lowest headline price.
Can I claim a price match after I’ve ordered?
Price match requests must be made before your delivery is confirmed.
Do you match online prices?
Yes, provided the retailer is UK-based and also has a physical store.