How can we help?

We can call you an hour before we arrive. Our crew will place your furniture in the room of your choice, assemble it where appropriate (excluding flat-pack and garden furniture) and take all the packaging away for recycling.

Estimated delivery times are shown on each product page. We work closely with suppliers to meet them, though delays can occasionally happen, and orders outside our standard delivery postcodes may take longer.

Once your furniture is ready, our delivery team will contact you to agree a date that suits. Premium deliveries are never attempted until a date is agreed with you.

We normally deliver all the furniture in your order together, so it will arrive by the latest estimated delivery time. That’s how we keep premium delivery fixed at £119 per order.

No. Homeware items are dispatched straight away and usually arrive within 2–4 working days by courier (Monday to Friday, 9am to 6pm, signature required). Your furniture follows on the agreed date.

Yes, just enter the delivery address at checkout. For two-person furniture deliveries, we’ll also confirm the details with the recipient beforehand.

Yes. Get in touch as soon as you can and we’ll update your order.

We’ll email you as your order moves through our system. For an update at any point, call, email or use our contact form.

Not at the moment. We deliver throughout mainland GB.

Not yet, though it’s something we’re working on.

No. Garden furniture arrives boxed with easy-to-follow self-assembly instructions.

Of course. Come and see, feel and even lie on our furniture in store, with styled room sets to give you ideas. Find your nearest store.

Every product page has a ‘Dimensions & Measurements’ tab. Before ordering, measure your doorways, hallways and the room itself so your new piece goes in without a fight.

Yes. Premium delivery includes assembly in your chosen room, plus removal and recycling of all packaging. This doesn’t cover flat-pack items.

We don’t do this ourselves, but our partner Clearabee offers an uplift service. You can get a quote and arrange collection with them directly, even timed for when your new furniture arrives.

Head to Complete Your Quote, enter your quote number and details, then confirm and pay securely. Your salesperson will have told you when the quote expires, so be sure to complete it before then.

Contact us and we’ll check availability in a store near you.

We display as much as we can, but space doesn’t always allow for everything. If you want to see a particular piece, call your chosen store before you travel.

Not at the moment. It’s something we’re actively working on and hope to offer soon.

Not yet, but we’re working on it.

Our in-store experts will help you find the right furniture and homewares for your space, and several stores also have flooring departments. Visit our Store Finder to see what’s near you.

We source furniture and homewares from around the world for style and quality. Wherever a piece comes from, it’s held to the same family standards.

Get in touch as soon as possible. Orders aren’t strictly cancellable in most cases, but if you contact us within 3 days of ordering, we’ll do our best to amend or cancel it.

You can return to the store where you ordered, call the store and choose Option 1, email the address on the front of your sales order, or use our contact form.

Yes, within 14 days of delivery. We’ll refund the cost of the goods, excluding delivery charges.

Send a request through our contact form with your name and address, order number, a short reason for the return and a contact number. We’ll then advise the quickest way to send it back.

Return costs are the customer’s responsibility unless the item is faulty. Items must be in their original packaging, and refunds are processed once goods have been inspected by our returns team.

Please contact us to talk it through. Furniture that needs collecting carries an uplift charge, which may be higher than the original delivery fee because we subsidise delivery. Bespoke, made-to-measure or specially ordered items may have additional return charges.

For hygiene and safety reasons, we can’t accept mattresses, pillows and certain other items once they’ve been opened, unless they’re faulty.

Contact our Customer Support Team by calling the relevant store and choosing Option 3, or by emailing the address on the front of your sales order. We’ll work with you to put it right as quickly as possible.

Under the Consumer Rights Act, you can reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right lasts 30 days from the date you receive your product.

If something hasn’t met your expectations, we want to know. Our Complaints Procedure explains how.