Terms & Conditions

These terms and conditions, together with our privacy policy, apply to any products you may purchase from us. Please read all of these terms and conditions carefully before you order any products because, by ordering, you agree to be bound by them.

Please note that we revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time a contract is formed between you and us. If you do not accept these terms and conditions, you should not order any products from us.

CONTENTS
1. Standard terms and conditions of sale
2. Supplementary terms and conditions of sale.
3. Specific rights for products purchased online
4. Flooring Terms & Conditions
5. Welcome Offer Terms & Conditions
6. Filming and Photography
7. The Big Home Makeover Giveaway
8. UGC Entries
9. Post Purchase Survey Prize Draw
10. Best Seat In The House

PART 1: STANDARD TERMS AND CONDITIONS OF SALE

1. What the T&Cs cover
1.1 What these terms cover These are the terms and conditions on which we supply in-store products to you, including home furnishing goods such as furniture, flooring, lighting, rugs, wallpaper and accessories.
1.2 Why you should read them Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us
2.1 Who we are We are Sterling Furniture Group Limited, a company registered in Scotland. Our company registration number is SC054090 and our registered office is at Moss Road, Tillicoultry, Clackmannanshire, FK13 6NS. Our registered VAT number is 271464067.
2.2 How to contact us Contact us by completing our Contact Us form.
2.3 How we may contact you If we have to contact you we will do so by telephone or by writing to you using the email address you provided to us in your order.

3. Contract restrictions
3.1 Consumers only Our products are only intended for use by consumers (that means people who want to buy our products for their personal use and not for any business purposes). By placing an order with us, you are confirming to us that you are a consumer. We reserve the right to reject or cancel your order if we reasonably think that you are buying our products for business purposes but we will attempt to contact you (using the contact details you have provided) to discuss this before cancelling your order. Our liability for products used for business purposes will be limited to the replacement value of those products.
3.2 Restrictions on delivery areas Please note that orders with a delivery postcode of more than 30 miles from any of our stores or distribution centres may be subject to extra or additional delivery charges. Please see paragraph 9 for further information on delivery arrangements.

4. Our contract with you
4.1 Contract terms We revise our terms and conditions from time to time. You and your order will be subject to the terms and conditions in force at the time that you submit your order.
4.2 How we will accept your order Each time you place an order and we accept it, a new contract is created between you and us. Our acceptance of your order will take place when we tell you that we are able to provide you with the product, which we will also confirm in writing to you for larger purchases, at which point a contract will come into existence between you and us.
4.3 If we cannot accept your order We will inform you if we are unable to accept your order.
4.4 Your order number We will assign an order number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.5 We only sell to the UK Our catalogue and website are solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.

5. Our products
5.1 Product images The images (including photographs and images) of our products in our catalogue are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the printed pictures in our brochure or a device's display accurately reflect the colour of the products. Your product may vary slightly from those images as the product images are a guideline to what the product is.
5.2 Product variation Due to the shortage of certain raw materials some item(s) supplied could differ slightly in actual construction from the item(s) shown in store. We give assurances that any changes made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply. Whilst every effort is made to match product aesthetics, colours and finishes; all natural and many synthetic products, colours and finishes can only be supplied on the understanding that there is always a possibility on variation.
5.3 Making sure your measurements are accurate If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct.
5.4 Product information The product information contained in our catalogue has been published in good faith and we will do our best to ensure that it is accurate. However, it may occasionally be incorrect, incomplete or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we reserve the right not to accept your order for the affected products, or if your order has already been accepted, not to supply the affected products to you. We will notify you if this is the case and will not charge you for the product.

6. Price and payment
6.1 Where to find the price for the product The price of the product (which includes VAT) will be the price in force at the date of your order (unless we have agreed another price in writing). The price of the product quoted does not include any applicable delivery, assembly or fitting costs. Prices for bespoke products may vary. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see paragraph 6.3 for what happens if we discover an error in the price of the product you order.
6.2 We will pass on changes in the rate of VAT If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
6.3 What happens if we get the price wrong It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept and process your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as an error, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
6.4 When you must pay and how you must pay We accept payment in cash, debit or credit in accordance with our company Payment Policy in force from time to time. Full payment or a deposit will be required at the time of placing your order and you must pay for the products in full before we are able to arrange and schedule delivery of your order. Orders to be settled by finance will also be subject to separate terms and conditions of the relevant finance company.
6.5 We can charge interest if you pay late If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 3% above the base lending rate of the Bank of Scotland from time to time. This interest will be applied on a daily basis from the due date until the date of actual payment of the overdue amount and before or after any court order we may obtain to confirm the overdue amount and order you to pay us. You must pay us interest together with any overdue amount.
6.6 What to do if you think an invoice is wrong If you think an invoice is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

7. Changing your order
7.1 Changing an order If you wish to make a change to the product you have ordered, you must contact us within 3 days from the date on which you placed the order. While we are not obliged to consider any changes once the order has been made, we will consider your request and let you know whether the change is possible. If the change is possible, we will let you know about any additional changes to the price of the product that result from making a change, the timing of delivery or availability for collection or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
7.2 Products that are classed as 'Bespoke Order' 'Made to Order' or 'Special Order' You will not be able to change your order if it relates to any of our products that are classed as 'Bespoke Order', 'Made to Order' or 'Special Order’.

8. Our rights to make changes
8.1 Minor changes to the products We may change the products:
8.1.1 to reflect changes in relevant laws and regulatory requirements;
8.1.2 to implement minor technical adjustments and improvements, for example to address a security threat; or
8.1.3 in response to a product recall.
These changes will not affect your use of the product (unless in the event of a product recall).

9. Providing the product
9.1 Delivery costs The costs of delivery will be as notified to you during the order process. Please note that our delivery charges vary according to the size of your order and your delivery address.
9.2 When we will provide the products by delivery Once your order has arrived at one of our distribution centres, we will contact you shortly thereafter to arrange and schedule delivery of your order. All delivery timeframes quoted are estimates made in good faith and are not legally binding. Whilst we always make every effort to honour the dates and timeframes provided to you, it must be recognised that they are estimates only and consequently we cannot accept any liability or claims resulting from overdue deliveries.
9.3 We are not responsible for delays outside our control If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays less than 28 days caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.4 We are not responsible for storage We are unable to store customer orders on behalf of customers in all but exceptional circumstances. In such circumstances, storage for a period may be arranged, however it is at our discretion and may be chargeable.
9.5 Collection by you If you have asked to collect the products from our premises, we will contact you to arrange and schedule collection of your order once it has arrived at one of our stores or distribution centres. Collection will be deemed to have taken place when the product(s) are removed from one of our stores or distribution centres.
9.6 Delivery accessibility Delivery will be subject to the delivery location being accessible. If we cannot deliver the product because the delivery location is not accessible so as to provide safe delivery, we will inform you so that we can discuss next steps with you. There may be a charge if you are unable to receive the product(s) and need to cancel the contract.
9.7 If you are not at home when the product is delivered If no one is available at your address to take delivery we will leave you a note informing you of how to rearrange delivery or collect the products from our premises if delivery is not rearranged within 5 business days of us informing you that we could not deliver the product to you.
9.8 If you do not re-arrange delivery If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from our premises, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract, in which case paragraph 11 will apply.
9.9 When you own goods You own the goods once we have received payment in full. Once full payment has been received, your order will be available for collection or delivery as agreed at the time of saLe.
9.10 When you become responsible for the goods Upon completion of collection or delivery, the goods will be owned by you and will be your responsibility.
9.11 Reasons we may suspend the supply of products to you We may have to suspend the supply of a product to:
9.11.1 deal with technical problems or make minor technical changes;
9.11.2 update the product to reflect changes in relevant laws and regulatory requirements; or
9.11.3 make changes to the product as notified by us to you (see paragraph 8).
9.12 We may also suspend the supply of products if you do not pay If you do not pay us for the products when you are supposed to (see paragraph 6.4) and you still do not make payment within 5 business days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice. As well as suspending the products we can also charge you interest on your overdue payments (see paragraph 6.5).

10. Your rights to end the contract
10.1 You can end your contract for the supply of a product before it has been completed You may contact us to request to end your contract for a product at any time before we have delivered it or completed supplying it and you have paid for it, but in some circumstances we may retain amounts already paid or charge you for doing so, as described below. Of course, you always have rights where a product is faulty or not as described (see paragraph 12: If there is a problem with a product).
10.2 What happens if you have a good reason for ending the contract If you are ending a contract for a reason set out at paragraphs 10.2.1-10.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly. The reasons are:
10.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
10.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
10.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
10.2.4 we have suspended supply of the products for technical reasons, or we notify you that we are going to suspend them for technical reasons; or
10.2.5 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).
10.3 Circumstances where the product(s) cannot be returned You will not be able to return your order if it relates to any of our products that are classed as 'Bespoke Order', 'Made to Order', 'Special Order' or products that are fitted or installed. We cannot accept return of clearance products. We cannot accept the return of certain items which have been opened, such as mattresses or pillows, and live plants, trees or perishable food items with an expiry date for hygiene & safety reasons.
10.4 Returning products after ending the contract If you end the contract after products have been dispatched to you and (because we cannot recall them) they are delivered to you, you must return them to us. If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you are exercising your legal right to end the contract because of something we have done wrong, then we will pay the costs of return. In all other circumstances you must pay the costs of return.

11. Our rights to end the contract
11. We may end the contract if you break it We may end the contract at any time by writing to you if:
11.1.1 you do not make any payment to us when it is due and you still do not make payment within 5 business days of us reminding you that payment is due;
11.1.2 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
11.1.3 you do not, within a reasonable time, allow us access to your premises to assemble the product(s).

12. If there is a problem with a product
12.1 How to tell us about problems If you have any questions or complaints about a product, please contact us by completing our Contact Us form. Alternatively, please speak to one of our staff in-store.
12.2 Conformity with contract We are under a legal duty to supply products that are in conformity with the contract. Nothing in these terms will affect your legal rights and you will be able to return damaged or faulty items within 30 days of receipt.
12.3 Your obligation to return rejected products If you wish to exercise your legal rights to reject products you must either post them back to us at your own cost or (if they are not suitable for posting) allow us to collect them from you. Contact us by completing our Contact Us form for a return label or to arrange collection.
12.4 Our Guarantee Product(s) within their warranty period, that are deemed faulty or damaged through no fault of you, will be serviced and repaired at no cost to you. If the product(s) cannot be repaired, then we will either: offer a partial refund to keep the product(s) as is, replace the item or provide a full refund and uplift the product(s).

13. Our responsibility for loss or damage suffered by you
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or not caused by us breaking the contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew that it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
13.3 When we are liable for damage to your property If we are providing assembling or installation services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
13.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

14. How we may use your personal information
14.1 How we will use your personal information We will use the personal information you provide to us:
14.1.1 to supply the products to you;
14.1.2 to process your payment for the products; and
14.1.3 if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

15. Other important terms
15.1 We may transfer this contract to someone else We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 Nobody else has any rights under this contract This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to end the contract or to make any changes to these terms.
15.3 If a court finds part of this contract illegal, the rest will continue in force Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.4 Even if we delay in enforcing this contract, we can still enforce it later If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.5 Which laws apply to this contract and where you may bring legal proceedings These terms are governed by Scottish law and you can bring legal proceedings in respect of the products in the Scottish courts. If you live in England you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the Scottish courts.

PART 2: SUPPLEMENTARY TERMS AND CONDITIONS OF SALE

1. Terms specific to each of our additional services
1.1 Assembly Services Some products may require specialist assembly and we will inform you where that is the case. We offer a chargeable assembly service, which is conducted by us. We will fully assemble our products if you choose to pay for this additional service. However, we are unable to fix assembled products to walls or complete any electrical installation relating to assembled products. In certain circumstances, products may be delivered to you directly ahead of your scheduled assembly but we will inform you of this. If you would like to arrange your own assembly if one is required, please note that we will not assume any liability whatsoever for an assembly not arranged and completed by us.
1.2 Estimation Services (Carpet & Flooring) We offer estimation services where we visit your property to complete an estimate to obtain precise measurements. The estimate that you will receive from us is an estimate. It will be valid for 28 days from the date it is provided to you. Any requested changes or amendments will result in an updated estimate being produced that will be valid for 28 days from the date it is provided to you. The provision of an updated estimate may invalidate the original estimate. If you would like to provide your own measurements, please note that you are responsible for ensuring these measurements are correct. We will not assume any liability for inaccurate measurements provided to us by you.
1.3 Installation Services We offer a variety of installation services based on our diverse product range. We will review, assess and install your products in accordance with the appropriate installation processes & procedures for your property and the specific products that you have purchased from us. In certain circumstances, products may be delivered to you directly ahead of your scheduled installation but we will inform you of this. If you would like to arrange your own installation, please note that we will not assume any liability for installations not arranged and completed by us.

2. Terms specific to all the additional services
2.1 Accessibility Our assembly services, estimation services (carpet & flooring) and our installation services are subject to your property being readily accessible (such access to be uninterrupted) and there being no physical restrictions that inhibit our ability to provide such services (collectively the "Additional Services" and each an "Additional Service"). It is your responsibility to ensure that we have the space to complete the delivery of any of the Additional Services as we are unable to move existing furniture items within your property.
2.2 Timing We will arrange completion of an Additional Service as soon as reasonably practicable and, where possible, at a time that is convenient for you. We may only be able to give specific times of our arrival, the day before or day of commencement of an Additional Service. If for any reason you need to reschedule the Additional service then please contact us immediately.

3. Guarantee specific to our additional services
3.1 We guarantee the work of the Additional Services provided by us for a period of twelve months from the date of completion. This does not affect the guarantee or warranty of the products that form part of the Additional Services.
3.2 Where we conclude that there is a genuine issue with the​ quality or workmanship of the Additional Services provided by us, we will arrange for remedial works to be carried out or appropriately compensate you for the lack of quality service provided.
3.3 This guarantee will not cover the following issues and we will not be held liable:
3.3.1 where you have failed to comply with our instructions or guidance, whether such instructions or guidance were provided verbally or in writing;
3.3.2 where products have been subject to misuse or neglect;
3.3.3 where damage has arisen due to normal wear and tear;
3.3.4 where the products have been modified or tampered with by anyone other than us;
3.3.5 where the products have not been assembled, delivered, estimated or installed by us;
3.3.6 where damage is caused by circumstances outside our control, including but not limited to severe weather events such as flooding, or arising where you have not informed us of any structural defects or anomalies, including sub-flooring which is poor quality, faulty, or unsafe, at your property where the services have been carried out;
3.3.7 where you have not ensured that we have clear, safe and uninterrupted access to your property and the area where the services are to be carried out;
3.3.8 where you have not provided adequate power, lighting, heating and other necessary facilities for the services to be carried out;
3.3.9 where you have not notified us of any changes to the conditions of your property (eg. settlement or sub-floor movement) between submitting your order and the subsequent provision of the services.
3.3.10 where there has been changes not within our control to the conditions of your property (eg. settlement or sub-floor movement) after the provision of the services; and/or
3.3.11 where the issue was caused by works not included in the services and was therefore not within our control.

4. Property damage
4.1 We are only responsible for damage to your property directly caused by us whilst providing any of the Additional Services. We will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing any of the Additional Services.

PART 3: SPECIFIC RIGHTS FOR PRODUCTS PURCHASED ONLINE

1. Your legal rights if you bought our products online
1.1 Your legal right to change your mind For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs.
1.2 When you can't change your mind You can't change your mind about an order for products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
1.3 The deadline for changing your mind If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product.
1.4 How to let us know To let us know you want to change your mind, contact us by Completing our Contact Us form.
1.5 We only refund standard delivery costs We don't refund any extra you have paid for express delivery or delivery at a particular time.
1.6 You have to return the product at your own cost If your product is able to be posted, you have to return it to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless the product cannot be posted, in which case we will collect it from you. You may also return our products by bringing them to one of our stores.
1.7 We reduce your refund if you have used or damaged a product If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing.
1.8 When and how we refund you If your product hasn't been delivered or we're collecting it from you, we will refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.
1.9 You have rights if there is something wrong with your product If you think there is something wrong with your product, you must either bring it into one of our stores or contact us by completing our Contact Us form. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.

PART 4: FLOORING TERMS & CONDITIONS

1. OUR TERMS
1.1. Terms and conditions. These are the terms and conditions on which we provide our services to you for your new flooring. These terms and conditions are for flooring fitting services to residential use properties. Commercial use properties would be covered separately.
1.2. Why you should read them. Please make sure you read these terms carefully before you accept your estimate or order and make payment. The terms and conditions stated inform you how we will provide our services to you. Also, the actions you are required to take should you wish to change your order or if there is any other amendments or changes needed. This will also guide if there are any changes in the estimate price.
1.3. These terms limit our liability and inform you of your obligations within the sales process and permit us to charge you in certain circumstances.

2. YOUR ESTIMATE
2.1. Own sizes. Whilst we would always recommend that one of our surveyors visits your property to take a precise measurement of the area, to ensure an exact fit for the product, if you tell us that you do not want or require one of our surveyors to visit your property, we will accept the area measurements that you provide. The Product will be ordered based on the measurements that you provide to us, and this is at your own risk. We cannot guarantee that the product will fit the area intended where measurements have not been taken by one of our surveyors.
2.2. Before your estimator arrives. You will have selected the appropriate product that you wish to receive the estimate for. Before the measure takes place ensure to move objects out of the area where possible and inform us of any restrictions to access and parking. You or a person over 18 must be present throughout your appointments.
2.3. Estimate area unsuitable. A measure appointment cannot be completed if you have works underway or the property is still awaiting a habitation certificate/building completion. A guide price may be given but an order will not be placed until the specific area has had sizes confirmed through an estimator visit.
2.4. Basis of your estimates. Estimates will be based on the cost of products within the estimate. Estimates are created on the basis that no additional works are required, and all necessary remedial or building works are completed ahead of your fitting appointment. In addition, if you request for your installation to take place over several days we may apply further fitting charges to each fitting appointment, this will lead to the final cost being higher than the original estimate.
2.5. Your estimate. Once we have visited your property to obtain measurements for your fitting, we will provide you with an estimate. Due to potential pricing changes, our estimate will be valid for a period of twenty-eight days from the date of the estimate. If you haven't accepted an estimate within the three-month period from us initially taking your measurements, we may need to re-visit your property to re-take measurements.
2.6. Changing your estimate. For simple changes to your estimate, such as changing the colour, or adding or removing our additional services, please make contact with your salesperson. In all cases a new estimate will need to be sent to you, revisions could cause delay in progressing your order. If your estimate is changed and a new estimate is issued, your prior estimate will no longer be valid.
2.7. Accepting your estimate. If you are happy to proceed with your chosen products and services included in the estimate, you can confirm acceptance through signing your estimate with the sales team instore.

3. OUR CONTRACT WITH YOU
3.1. How we accept your order. After accepting your order in line with section 2.7 above, you will have to pay a deposit for your acceptance instore. Once we have received payment of the deposit amount a contract will be made between you and us. The balance will be due when you are contacted by our Installations Department (excluding finance orders) to confirm your order has been received at our depot.
3.2. At this time you and us will be bound to these terms and conditions.

4. PAYMENT OPTIONS
We offer a few payment options to suit your needs, these include:
(a) Cash.
(b) Debit or credit card. (including American Express)
(c) Interest Free Credit
(d) Bank transfer.

5. YOUR ORDER
5.1. Placing your order. Once you have paid your deposit, we will place an order for the products subject to the products' availability.
5.2. Once we have placed your order, we are unable to make amendments.
5.3. Cancelling your order. As these products will be made to your own bespoke specifications, we're not able to accept a return and refund your payment unless there is a clear manufacturing defect with the products (please see section 11 below for further details on this). If there is a manufacturing defect, we may refund a proportion of the fees you have paid in respect of the services you will no longer receive, less any administration fees.

6. THE PRODUCTS AND SERVICES
6.1. Samples. Please be aware when considering your order, samples should only be used as a guide to the colour, so an exact match to the samples cannot be guaranteed. You won't be able to reject the products, nor claim compensation for minor variations between the sample or description of the products.
6.2. Natural Characteristics. If you are selecting a natural based product such as hardwood. These products are manufactured to emphasis the natural nature of the product. Knots in wood or other natural imperfections are an inherent characteristic of the product and are not considered to be a fault.
6.3. Changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and/or
(b) to implement minor technical adjustments and improvements.
These changes will not affect your use of the products and we will notify you of any changes in writing.
6.4. Rugs. When purchasing rugs please note that special order rugs or any rug bigger than 160cm x 230cm will be non-returnable. This does not affect your statutory rights.

7. WHAT HAPPENS BEFORE YOUR FITTING APPOINTMENT
7.1. When scheduling your fitting appointment, we will only be able to provide a guideline on the time frame of your installation appointment. The estimated time frame may be subject to change throughout the installation process.
7.2. Rescheduling your fitting appointment. Our fitters are booked several days ahead of your fitting appointment, so if you wish to reschedule, please call our Installations Department not less than three days before your scheduled fitting appointment. If you wish to reschedule less than three days before your fitting appointment, we may charge an administration fee in accordance with these terms and conditions, see section 16.
7.3. Before your fitter arrives. The time our fitters will arrive on the day of your fitting appointment will be communicated from the fitter. During their call to you they will run through what you will need to do before arrival. This includes moving objects out of the area of installation, being on time, access to your property etc. When your appointment is scheduled, you will also be advised of your obligations.
7.4. Parking Restrictions. If you haven't already informed us when booking the fitting appointment, please contact our Installations Department to let us know of any parking restrictions or vehicle access challenges. If parking requires permission or additional permits, you will need to arrange this ahead of the appointment at your own cost. If you don't provide the relevant parking permissions and we're unable to park to access your property, this will result in your fitting being cancelled. If your fitting appointment is cancelled and you need to re-book a fitting appointment an administration fee will be charged in accordance with these terms and conditions. See Section 16.
7.5. Restrictions to the fitting area. Please inform us in advance of any restrictions within your property such as no lift access or if building works are in progress, by calling our Installations department. The area being fitted must be easily accessible and not subject to any alterations. If you fail to provide unrestricted access to the fitting area, this will result in your fitting appointment being cancelled. If your fitting appointment is cancelled and you need to re-book a fitting appointment an administration fee will be charged in accordance with these terms and conditions. See Section 16.
7.6. Furniture Moving Service. You can choose a furniture moving service at an additional cost at the time of your estimate. This means that our fitter will move your empty furniture from the fitting area if it has been cleared of all its contents and these have been removed from the fit area. Any furniture or bedframes not emptied or disassembled by you may either be moved by us at your own risk or result in your fitting appointment being cancelled if it is not possible for us to move the furniture. The furniture we are asked to move must be in a sound state of repair to be moved. Flat pack furniture or furniture in an unstable state may be affected in the moving process and this is not our liability. If your fitting appointment is cancelled and you need to re-book a fitting appointment an administration fee will be charged in accordance with these terms and conditions. See Section 16. Our fitters will not move the following items, and these must be moved in advance of your fitting appointment: aquariums, antiques and antique furniture, decorations, ornaments and personal items, freestanding baths, four-poster beds, grandfather clocks, gym equipment, massage and motorised recliner chairs/beds, pianos, plants, safes, stair lifts, electrical goods, televisions, computers, burglar/sensor alarms, fragile/high value items. If you are unable to move the listed items, we may move the items at your own risk at an additional cost or result in your fitting appointment being cancelled if it is not possible for us to move the furniture.
7.7. Moving disconnected and unplumbed white goods. Our fitters can move disconnected and unplumbed white or electrical goods at an additional cost. Exclusions to this will be Integrated appliances (unless Free to move), American or oversized Fridges/Freezers and range cookers. You must choose this service as part of your estimate. We do not disconnect or reconnect any white goods.
7.8. Potential delivery. Depending on the products and services you have ordered, products may be delivered to your property ahead of your fitting appointment. For more information, please see our flooring terms and conditions set out below.

8. ON THE DAY OF YOUR FITTING APPOINTMENT
8.1. You or a person over 18 must be present throughout your fitting appointment.
8.2. Delegated authority. If you are not present but a person over 18 is present, our fitters will assume you have delegated authority to that person to provide instructions to them.
8.3. Delays. We will contact you before your fitting appointment if there is a delay to our arrival time.
8.4. We will wait fifteen minutes. If we arrive and you aren't home, we will wait for up to fifteen minutes. If you aren't at your property within the fifteen minutes this will result in your fitting appointment being cancelled. If your fitting appointment is cancelled and you need to re-book a fitting appointment an administration fee will be charged in accordance with these terms and conditions. See Section 16.
8.5. Completing preparation actions. You must ensure you have completed all actions advised when the appointment was scheduled and discussed with you the day before your fitting appointment. This includes, making sure we have clear access to the fitting area, relevant parking permissions, and that all furniture is moved. If your fitting appointment is cancelled as a result of your failure to prepare for the appointment, and you need to re-book a fitting appointment, an administration fee will be charged in accordance with these terms and conditions. See Section 16.

9. OUR RIGHTS
9.1. Refusal of services. We reserve the right to refuse your appointment booking or to carry out the services if any customer behaves in an inappropriate, misleading, or abusive manner.
9.2. Repeat cancellations. We reserve the right to refuse services if a customer has continually cancelled appointments without good reason. We reserve the right to retain payment for services for repeated cancellations.
9.3. Failure to re-hook your fitting appointment. If we have not heard from you within three months of your failed fitting appointment, we reserve our right to cancel and refund your order minus any costs incurred for services or products received by you.

10. OUR FITTING AND INSTALLATION GUARANTEE
10.1. Our guarantee period for workmanship. We carefully select and approve the third party fitters we work with by assessing their previous installations, experience and accreditations. We will guarantee our installation and fit for twelve months from the date the fit is completed, giving you complete peace of mind that every aspect of your fit has been done safely and correctly.
10.2. How to tell us about problems. If you have any questions or complaints about your fitting appointment, or you are not wholly satisfied with the standard of workmanship, please contact us immediately within the Guarantee Period.
10.3. Our investigations. Where you have notified us of any issues within the Guarantee Period, we will carry out an investigation. If required, you shall allow one of our staff members, our insurers or trade professionals to access your property in order to investigate the damage and inspect the works.
10.4. Remedial work. Where our investigations conclude that there is a genuine issue with the workmanship, we will arrange for remedial works to be carried out, in most circumstances with the original trade's person. You will need to allow us access to your property so that we can fix any issues within an appropriate time period from when you notify us.
10.5. Failure to notify us within the Guarantee Period. You accept that if you fail to notify us within the Guarantee Period that we shall not be liable in respect of any defects in workmanship.
10.6. Third parties. Our guarantee cannot be passed to any third parties and can only be claimed by you.
10.7. Extended warranty. A fitted product that has an extended warranty (a warranty which is longer than our fitting and installation guarantee of twelve months), will have a manufacturer warranty and we may charge for the re-installation of a faulty repaired product.

11. MANUFACTURING DEFECTS
11.1. Notifying us. If you have any questions regarding the product or think there is a manufacturing defect you should notify us immediately.
11.2. Investigation. Where you have notified us of any issues, we will carry out our own investigations of the alleged defect in the products. You shall grant our staff members access to your property for our own investigations.
11.3. How we will remedy the manufacturing defect. If our investigation establishes that there is a manufacturing defect in the products, we'll remedy the manufacturing in accordance with the manufacturer guidelines.
(a) if the manufacturing defect arises within thirty days after the fit, we reserve the right to either: repair, replace and re-install the product or provide a refund with actions taken to remove the product.
(b) if the manufacturing defect arises after thirty days but within six months of the product being fitted, we reserve the right to repair and replace the product.
(c) if the manufacturing defect arises after six months of the product being fitted, you will need to provide evidence to prove that this was a manufacturing defect.

12. WHAT WE WILL BE LIABLE FOR
12.1. We do not exclude or limit in any way liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products which are as described and match information we provided to you and any sample seen or examined by you; of satisfactory quality; fit for a particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
12.2. When we are liable for damage to your property. You must notify us of any damage to your property within twenty-four hours of your fitting appointment. Where, upon our inspection, it is found that the damage to your property is caused by our fitters while fitting the products, and the damage is so substantial and noticeable we will make good that damage.
12.3. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

13. WHEN WE WON'T BE LIABLE
13.1. Our Fitting and Installation guarantee applies where we have fitted your products in accordance with these terms and conditions. The guarantee will not cover the following issues and we will not be held liable:
(a) where you have failed to comply with our instructions or guidance given by the fitter or us in relation to the works, whether such instructions or guidance were provided verbally or in writing.
(b) where products have been subject to misuse or neglect.
(c) where damage has arisen due to normal wear and tear.
(d) where the products have been modified or tampered with by anyone other than us, the fitter approved by us, or any other third party approved by us.
(e) where the products have not been installed by us or our fitters.
(f) where your fitters inform you that they must cut and join the products for fitting purposes, for example where your fitting area is large, our fitters will need to join pieces of carpet together and create seams to ensure the fitting area is completely covered.
(g) where damage is caused by circumstances outside our control, including but not limited to severe weather events such as flooding, arising where you have not informed us of any structural defects or anomalies, including sub-flooring which is poor quality, faulty, or unsafe, at the fitting location where the services have been carried out.
(h) where you have not ensured that the fitter has clear, safe and uninterrupted access to the delivery address and the area where the fitting services are to be carried out.
(i) where you have not provided adequate power, lighting, heating and other necessary facilities for the fitter to be able to carry out the fitting services.
(j) where you have not notified us of any changes to the conditions of your property at the time agreed for the provision of the fitting services; nor
(k) where the issue was caused by works not included in the fitting services and was therefore not in the control of the fitter.
13.2. Damage to your property. Where there is damage to the product or damage to your property caused by our fitters, and the damage is minor and caused in the ordinary course of business (including, but not limited to, small scrapes and scuffs on walls, floors and skirting boards), we are not liable and have no obligation to remedy the damage. We are also not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing our services.
13.3. We are not responsible for delays outside our control. If our supply of the products for your fitting appointment is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If there is a substantial risk of delay, you may contact us to end the contract and receive a refund for anything you have paid for but not received.
13.4. Loss of earnings. We will not be liable for any loss you may suffer as a result of the requirement to be present whilst we deliver the products to you and whilst we carry out our services.
13.5. While we're working. Please be aware we will not be liable for small amounts of unavoidable damage around the fitting area, including, but not limited to, small holes for drilling the products in.
13.6. Decoration. Our service doesn't include making good of any décor slightly damaged in any way.
13.7. Additional costs. If we find that the surface, we're fitting to isn't strong enough or suitable for the product, you will be responsible for any additional costs we incur to enable a secure fixing. If we are not able to remedy the surface you may need to seek professional assistance to ensure fitting can take place, this will be at your own cost.
13.8. Subfloor Movement. Settlement or sub floor movement can occur, particularly within new properties and we cannot, under any circumstances, accept any liability for settlement or sub floor movement that may affect the appearance or performance of any flooring materials installed.

14. AFTERCARE
We will make aftercare recommendations for your products. Please see the flooring terms in these terms and conditions below for more details.

15. INTELLECTUAL PROPERTY
Any measurements taken and plans or designs created remain the intellectual property of SFG. We cannot provide them for your personal use or for any other company or independent contractor to complete the work.

16. ADMINISTRATION FEES
Any administration fee charged under these terms and conditions will be in the sum of £100. We will contact you to take the charge payment of the administration fee by telephone.

17. OTHER IMPORTANT INFORMATION
17.1. We may transfer this contract to someone else. We may transfer our rights and obligations under these terms and conditions to another organisation. We'll contact you if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within thirty days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
17.2. You need our consent to transfer your rights to someone else. You are not allowed to transfer your workmanship guarantee set out in section 10 above.
17.3. Nobody has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
17.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the sections of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
17.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you or anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you later. For example, if you do not pay an administration charge and we do not chase you, but we continue to provide our services, we can still require you to make the payment later.
17.6. Which laws apply to this contract and where you may bring legal proceedings. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or English courts.
 
FLOORING TERMS
Services involving fitting for flooring products are available when you've purchased the products SFG. If you choose to supply your own accessory products and wish them to be installed this can be completed at an additional installation charge and your own risk.

1. Underlay.
We always recommend purchasing new underlay and gripper rod in addition to your flooring services as stated by British Standards of flooring installation. If you don't purchase new underlay and gripper this may affect flooring products and will invalidate your Fitting and Installation guarantee from Sterling Furniture and may invalidate your manufacturer guarantee.

2. Our flooring services.
Our flooring services may involve the following:
(a) CAD plan process: If you've chosen a complex or a bespoke luxury vinyl tile design, then this needs to have a Computer Aided Design (CAD) plan. Before your estimate can be accepted, we will supply the plan for your approval before we order the flooring. This will increase the time to provide your estimate.
(b) Old flooring uplift and disposal: This service is an additional chargeable service which must be chosen when you are agreeing your estimate. During this service, the fitter will remove your old flooring and all off cuts and packaging left over from your new flooring. This service will be refused if the carpet soiled or infested.
(c) Door easing service: Our fitter may trim the doors (if detailed in your estimate) on hard flooring orders only, to allow for clearance. If you have fire doors, hollow doors, doors containing glass, front doors or any door leading outside the property that require easing, this will need to be carried out by a specialist tradesman and this is not a service provided by us. If you've decided not to opt for this service, the fitter may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. We're unable to remove fire doors, and so you'll need to make arrangements before the fitting date so we can complete the work.
(d) Cabinet, plinths adjustment services: The fitter will adjust your plinths to allow for your new flooring at an additional cost, agreed at the time of estimate. If you don't want this service, the fitter may need to cancel and rearrange the appointment once you have completed the works, which may mean you will need to re-book your fitting appointment which will incur an administration charge.
(e) Skirting Board Removal and re attachment: This service is provided on the basis that the skirting boards can be removed from correctly installed fixings. If the skirting boards have been adhered to your walls or fixed to the wall where they are held in a way that they cannot be removed without significant damage then we may refuse to continue with the removal. Damage can be likely during the process of removal and reinstallation, and we will not be liable if damage occurs. When Skirting boards are reattached, they are left in an unfinished state and will require redecoration. We will not be responsible or liable for redecoration costs.

3. Preparing for your new flooring.
You will need to check the following before your fitting appointment.
(a) any painted areas such as skirting boards are dry (minimum of a week/ 7 days);
(b) a plumber has disconnected your radiators if needed.
(c) a carpenter has removed all fire doors (if required);
(d) beading between the skirting board and your existing floor has been removed prior to enable a flush fit with your new flooring; or
(e) wiring and cables beneath existing flooring have been re-routed.
If you have not completed any of the above this will result in your fit being cancelled.
If your fitting appointment is cancelled and you need to re-book a fitting appointment an administration fee will be charged in accordance with these terms and conditions. See Section 16.

4. Sub-floor preparations.
The following preparations will need to be completed before your fitting:
(a) it is your responsibility to ensure your sub-flooring is not defective and is suitable for our fit to be carried out.
(b) if your property was built before 1965, we'll have to carry out a moisture level test to see whether a damp proof membrane is necessary. This will be an additional cost but do bear in mind that putting the membrane in place will increase the time it takes to prepare your sub-floor.
(c) preparation may take more than one day. We may also need to acclimatise your new flooring or allow additional drying time to prepare your sub-floor prior to fitting.
(d) please switch on new heating systems for a minimum of fourteen days prior to installation and make sure that they do not reach a temperature of 27°C;
(f) please allow tiles, wood, adhesive, and sub-floor to stabilise to a constant temperature between 18°C – 27°C for a period of at least twenty-four hours before, during and after installation.

5. Delivery.
Where the products don't require acclimatisation, the fitter will bring the products on the day of your fitting appointment. Where products do require acclimatisation, you must receive delivery of your expected products up to three days before your fitting appointment. If they don't arrive, please contact our Installations Department and rearrange the date of your fitting appointment.

6. Uplifting and disposal of old flooring.
If you have decided not to use our uplifting service, you'll need to make sure you uplift and remove old flooring from the area prior to your fitting appointment. If you fail to uplift and remove your old flooring before your fitting appointment the fitting appointment will be cancelled. Your appointment will need to be rebooked and an administration fee will be charged in accordance with the terms and conditions. See section 16.

7. Moths.
If the fitter discovers moth infestation in your existing carpet, they won't be able to uplift and dispose of it as this may cross-contaminate your new flooring or products in the van.

8. On the day of your flooring installation.
Solid sub-floors, smoothing underlays and adhesives require a temperature of 15°C – 24°C for ideal drying conditions. If the weather is very humid, please bear in mind this could delay your flooring installation.

9. You must have suitable sub-flooring for the installation to take place. If there are issues or problems identified with your sub-flooring, we may be able to provide this service at an additional cost, which will be payable immediately. This may affect your fitting that day and can result in the postponement of your fitting appointment to source additional requirements.

10. If your sub-flooring is not suitable for the installation to take place,
your fitting appointment will be cancelled and you will need to re-book a fitting appointment and an administration fee will be charged in accordance with these terms and conditions. See section 16.

11. Extra products.
You may receive an extra amount of your chosen flooring product, which is included in your estimate price and isn't refundable. Your flooring will be ordered to cover a specific area, but the pack size of the goods will impact the volume of product received.
(a) For hard flooring you must consider a wastage amount between 10% and 15% of the order to account for fitting and installation requirements.
(b) It is recommended that you have spare flooring to account for repair that may be required throughout the products lifespan.

12. Product aftercare for flooring.
General: new flooring can fade where patio doors or large windows are present, so we recommend that curtains or blinds are used to protect against bright sunlight. We only recommend the use of manufacturer's own brand cleaning and care products, as the use of other products may lead to inferior results or leave harmful residues.
(a) Carpets: you may notice some differences in appearance at the edges of your carpet; a pole mark is a result of the carpet being wrapped tightly around the tube for shipping. These common variations will fade as the carpet becomes acclimatised and with vacuuming within four to six weeks.
(b) Luxury vinyl tiles: tiles, adhesive and sub-floor must be allowed to stabilise to a constant temperature between 18°C – 27°C for a period of at least twenty-four hours before, during and after installation.
(c) Solid sub-floors, smoothing underlayment's and adhesive: require temperature of 15°C – 24°C and relative humidity of 40 – 65% to dry properly.
These are recommendations and we do not accept liability if you choose to follow or ignore any or all the recommendations.

PART 5: WELCOME OFFER TERMS AND CONDITIONS

1. Eligibility
1.1. This offer is available exclusively to new customers who sign up to our newsletter and create a customer account on our website from Monday 31st March 2025.
1.2. Existing account holders are not eligible for this promotion.

2. How To Receive The Discount Code
2.1. To qualify, users must:
- Subscribe to our marketing newsletter
AND
- Create a customer account using the same email address.
2.2. Once both steps are completed, the discount code will be included in the account registration confirmation email.
2.3. Users must ensure the email address is entered correctly during sign-up.

3. Discount Details
3.1. The discount code offers a percentage off your next purchase total.
3.2. The code is single-use and valid for 14 days from the date the account confirmation email is sent.
3.3. The code is redeemable online only at www.sterlinghome.co.uk
3.4. This code cannot be used alongside other offers or promotions.
3.5. The code must be applied at checkout to redeem the offer.
3.6. Customers must be logged into the account they created during sign-up in order to use the discount code at checkout.

4. Exclusions
4.1. Certain products may be excluded from this promotion.

5. General
5.1. This offer is non-transferable and has no cash alternative.
5.2. If an order using the discount code is returned in full, the discount code will not be reissued.
5.3. Sterling Home reserves the right to cancel or modify this promotion at any time without prior notice.
5.4. By signing up, you agree to receive marketing emails from Sterling Home. You can unsubscribe at any time via the link in our emails.

PART 6: Filming and Photography

1. Recording at the event. We (and our authorised partners/contractors) may photograph, film and/or record audio at our in-store and other events for purposes including: event documentation, security, and marketing/publicity (for example on our website, email, social media, printed materials, PR and in-store displays).
   
2. Notice and transparency. We will provide signage at the venue to inform attendees that filming/photography is taking place and how to opt out.
   
3. Opt-out / objection. If you do not wish to be photographed or filmed, you must tell a member of staff on arrival (or at any time during the event). We will take reasonable steps to avoid capturing you (or to remove/blur you where feasible). Please note we cannot guarantee exclusion from wide crowd or background shots.
   
   Children. If you bring a child(ren) to the event, you confirm you have the authority to make decisions on their behalf. We will take additional care with children’s images. Where feasible, we will avoid using close-up footage of children for promotional purposes without explicit permission from a parent/guardian.
   
   Privacy and data protection. Any personal data in photos/videos will be handled in line with our Privacy Notice, UK GDPR and the Data Protection Act 2018. You have rights to object and request deletion in some circumstances (see Privacy Notice for details).

PART 7: THE BIG HOME MAKEOVER GIVEAWAY

1. Eligibility

1.1. This giveaway is open to individuals who purchase furniture from any of our Sterling Home stores (Tillicoultry, Aberdeen, Glasgow London Road, Glasgow South Street, Edinburgh, Dunfermline, Uddingston, Montrose and Elgin) and reside in Scotland except for Promoter employees, their immediate family, and anyone directly associated with the administration of the competition.

1.2. All entries must be made in-store or online for a chance to be part of the giveaway.

2. Giveaway

2.1. The Giveaway title is “The Big Home Makeover Giveaway”

3. How to Enter

3.1. To enter this giveaway:

3.1.1. Customers will receive one (1) entry into the giveaway per eligible furniture purchase made during the promotion period.

3.2. The giveaway will run from 10:00am (GMT) on 15th January 2026 to 11:59pm (GMT) on 19th January 2026 ("Giveaway Period"). Purchases made after this period will not be valid.

3.3. All entrants (including the winners) must comply with any reasonable directions given to them by the Promoter in connection with the giveaway. Failure to comply with such directions may result in the invalidation of the entry and/or withdrawal of the prize.

4. Eligible Purchases

4.1 Only furniture purchases qualify for entry including clearance furniture.

4.2 Gift cards, delivery fees, installation services, and refunds/exchanges do not count as eligible purchases unless otherwise stated.

4.3 Purchases that are cancelled or refunded prior to the draw will be excluded.

5. Winner Selection & Contact

5.1. The winner will be selected by random electronic selection ("Winner"). The Promoter's decision is final, and no correspondence will be entered regarding the selection process or any decisions made in connection with this competition.

5.2. The Promoter will contact the Winner personally as soon as practicable after the giveaway closes and within 30 days using the account information provided at the time of purchase.

5.3. To claim the prize, the winner must provide any additional information requested by the Promoter (the "Details").

5.3.1. If the Winner fails to provide their Details within 48 hours of being contacted by the Promoter:

5.3.2. The Promoter may attempt further contact with the Winner; via means such as a public Facebook announcement.

5.3.3. The Promoter reserves the right to select another winner randomly if the original Winner cannot be contacted or fails to provide the necessary information within 7 days of the draw.

6. Prize & Redemption

6.1 One (1) winner will receive a £3,000 gift card from the Promoter to spend in-store or online.

6.2 If the winner selects an in-store gift card, it must be collected in person from one of our Sterling Home stores (Tillicoultry, Aberdeen, Glasgow London Road, Glasgow South Street, Edinburgh, Dundee, Uddingston, Montrose and Elgin) Delivery is not available.

6.3 If the winner selects an online gift card, a unique gift card code will be sent via email to the winner’s nominated email address.

6.4 The prize is not transferable, or redeemable for cash.

6.5 The Promoter is not responsible for incorrect or incomplete contact details provided by the winner.

7. Gift Card Use

7.1The gift card can be used in accordance with the Promoter’s standard gift card terms and conditions. 

7.2 Any unused balance will remain on the gift card and cannot be redeemed for cash. 

7.3 Expiry dates (if applicable) will be outlined on the gift card or accompanying documentation. 

8. Publicity 

8.1 By accepting the prize, the winner agrees to the use of their name and/or image for promotional purposes without additional compensation, unless prohibited by law. 

9. Liability 

9.1 The Promoter is not responsible for any loss, damage, or injury suffered as a result of accepting or using the prize, except where liability cannot be excluded by law. 

9.2 The Promoter is not responsible for technical issues, including but not limited to website errors, email delivery failures, or system outages. 

10. General 

10.1 The Promoter reserves the right to amend, suspend, or cancel the promotion if circumstances arise beyond its control. 

10.2 The Promoter’s decision is final, and no correspondence will be entered into. 

11. Privacy 

11.1 Personal information collected as part of this promotion will be used solely for the purposes of administering the giveaway and in accordance with the Promoter’s Privacy Policy.